18/06/2016

How do clients experience the service from Active Cues?

When Colin Hanssen (aged 23 years old), Applied Psychology student at Fontys University of Applied Sciences in Eindhoven, came across an internship at Active Cues, he was immediately enthusiastic. From September to December 2016, he investigated how clients experience Active Cues' service.

Students play an important role in the development and constant improvement of the Tovertafel. For example, they investigate the physical and social effects of Tovertafel games on the users. But service is also of great importance for Active Cues. Colin: “During my internship, I investigated the feeling: when are you really satisfied? What do Active Cues' clients require? I spoke with various Tovertafel users about their experiences with the Active Cues' service.”

Human contact

Colin: “From the conversations it emerged that care workers need human contact. This contact is also of great value to Active Cues. Technology is becoming more and more important in the care sector. How do you ensure that you bridge the gulf between technology and human contact? Active Cues wants to make using the Tovertafel as easy as possible for the users, for example by employing Tovertafel Buddies, who familiarise relatives and care staff with using the device.”

When Colin was asked about his experience with Active Cues, he did not need to think for long: “It was really great! I got totally immersed, learnt all about the business and thought it was amazing that I could contribute towards moments of happiness in the care sector.”

The results from Colin's research will be used to make further improvements to Active Cues' service. If you have suggestions or questions, we would be happy to hear from you!

Nina